Complaint Process - Saskatoon & Region Home Builders' Association

Complaint Process

Certified Builders and Certified Renovators work under a Code of Ethics in the best interest of their customers. The Saskatoon & Region Home Builders’ Association, as their professional association, ensures they are held to this high standard. If you have a less than positive experience with a professional in residential construction, there are a number of steps you can take:

1. Talk to your certified builder or renovator

Communication is key for any project. Being open and honest via expectations and challenges is the best way to express your concerns. Sometimes communication channels erode, leaving feelings of frustration.

Depending who you are working with, also discussing the issue with a decision-maker in the business, a manager or principal might also be an important step. The best first step is always speaking about where you feel the process isn’t working well. A good builder or renovator, interested in upholding the ethics of the industry, will strive to address your concerns.

2. Contact your third-party warranty

All certified builders have requirements for third party warranty. Often, the warranty provider has options to assist with challenges such as managing a conflict by offering mediating services. At the very least, they can provide good insight on industry standards and expectations.

3. File an official complaint with their professional association

If you are unable to come to a resolution, you may file an official complaint with us. In order for the Association to address a complaint, it must be formally submitted via our complaint form located here. More information on what to expect from the complaints process is found within the form.

The Association’s role in addressing complaints is to ensure that members are upholding the Code of Ethics, and the process cannot be used to replace a legal proceeding or to represent a homeowner’s interests. The complaints process can be conducted at the same time as a legal proceeding, but you may choose to do it at any time.

4. Public announcements

Companies that have had their professional membership revoked due to not meeting minimum requirements, failure to fulfill the requirements of professional certification or anything else outlined in the Association Code of Ethics are published on our website so the public may be informed.

As per our Association Bylaws, these companies will be ineligible to reapply for professional membership within three years of revocation. These announcements remain on our website for three years in order to inform the public.