This session is offered in partnership with the Saskatchewan New Home Warranty Program
Communication is key when it comes to the effective alignment of customer expectations. Customers today are more knowledgeable and have higher expectations than ever before. To achieve success, it is important for businesses to have a plan in place to adequately manage those expectations. It can often be the defining factor in the success of your business. This seminar/workshop will assist in highlighting strategies to effectively align your Customers’ expectations and will be facilitated by Christian Caswell of CustomerInsight.
|Date:||Monday, January 13th, 2020|
|Time:||Morning Session: 9:00am – 12:00pm
Afternoon Session: 1:30pm – 4:30pm
|Location:||SRHBA Board Room
#17-102 Cope Crescent
Space is limited to 20 attendees per session
|Registration Deadline:||January 10th|
To be Covered:
About your facilitator: Christian Caswell is the Director and Founder of CustomerInsight, the leading provider of Customer Experience Management software and coaching services. A Calgary graduate in architecture, business, consumer behavior and a lifetime career in the Residential Home Building Industry has provided Christian with the knowledge and experience to teach many of the top-rated courses available in the Industry.
Christian has just written a book due to be released in early 2020 titled “Customer-Certified, The New Standard”.