Eligible Contractor Course Requirements

 

*All Eligible Contractors must complete all 8 courses by June 27, 2018

*New Probationary Applicants must complete at least one in order to purchase their first lot

101. Building Codes

In this module, you will learn what the purpose and structure of a building code is.  You will learn how they are developed, and how and when they need to be adopted and implemented. You will also learn about administering the code and about the approval process for new changes made to the code.  An overview of Part 9 of the Building Code is also presented, as well as new building code and technical changes.

102. Construction Technology

In this module, you will learn about the house as a system concept, as well as about building science and innovations.  You will also learn about indoor air quality management, and sustainable development practices.  Building envelope specifics, mechanical systems, and engineered building products will also be covered.

103. Customer Service

This module will cover excellence in customer service – including how to create a professional image.  You will learn about customer behavior and expectations, and how to create customer satisfaction.  You will go through the steps of processing a sale, and how to establish expectations and create an appropriate atmosphere.  You will learn how to achieve excellence in customer service during your construction project and how to handle difficult situations as they arise.  You will gain an understanding of having an effective customer service strategy and how to implement one in your business.

104. Legal Issues in Housing

This module will cover the legal requirements of contracts, as well as the various types of contracts.  It will go over warranties and consumer protection legislation.  You will learn about the land registry system as well as the Builders’ Lien Act.  You will cover builder liability during a construction build, as well as dispute resolution practices. Insurance, Privacy, and Employment law will all be covered as well.

105. Communications

In this module, you will learn about the various methods of communication and how to overcome barriers in communicating as they arise.  You will learn about effective communication skills when speaking, and the principles of assertiveness in communication. This module also covers how to shift the communication by asking the right questions in the correct way for the situation.  It also deals with conflict and negotiation and how to effectively communicate your message.

106. Financial Planning & Management

In this module, you will learn the elements and purpose of a business plan, and what factors determine and effective financial plan.  You will learn about financial management practices and requirements as well as financial performance measures, financing, cost controls, and purchase order systems.

107. Project Management & Supervision

This module will cover project planning including contractors, tendering, scheduling, and development regulations.  It will also cover project supervision such as material and labour acquisition, construction processes, and reporting requirements.  Client relations will also be covered in this module.

111. Safety Training

You must complete or show proof of completion of one (1) of the following safety programs:

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